DRAM 모듈

Computer memory is installed and after the system boots, only half of the memory capacity is available? 1. Please confirm this computer can support the maximum memory capacity you are installing.
2. Another possibility is that  the BIOS on the system cannot interpret the density of the memory chips. We recommend that you update the system's BIOS, to resolve this issue.

Are DDR4 and DDR3 backward compatible with DDR2 and DDR1? DDR4 memory sockets can only support DDR4 DIMMs and so on. DDR4 DIMMs adopt a new 288-pin module ,DDR3 and DDR2 DIMMs adopt a new 240-pin module with a notch in a different position. Additionally, DDR1 DIMMs use a 2.5v supply, whereas DDR2 DIMMs only need a 1.8v supply , DDR3 DIMMs need a 1.5v. and DDR4  DIMMs only need 1.2v supply.

Why does my computer become unstable and keep beeping after installing memory module? 1. Please make sure if the memory modules are installed properly , if not,
    please try to reinstall.
2. Please make sure contact pins are clean and free from rust and dust.
3. Please ensure that your system can support the increase in memory.

What's CAS LATENCY? Column Access Strobe (CAS) latency, or CL, is the delay time between the moment a memory controller tells the memory module to access a particular memory column on a RAM module, and the moment the data from the given array location is available on the module's output pins. In general, the lower the CL, the better.

What is a dual-channel memory module? Are there any limitations on the use? Dual-channel memory modules are two memory modules with the same specification, capacity and serial number in the same package. Because a dual-channel memory is connected to the memory controller through a series of wires, it requires two sets of memory modules with the same capacity and electrical specification. Transfer speed increases as the memory bus capacity increases from 64 bit to 128 bit. Users must install the two modules in the specific DIMM slots to enable dual channel function to have a stable usage.

May different specification modules be used together if not under the dual channel purpose? Using different specfication modules together is not recommended, since the system might go wrong or not boot when BIOS detecting different SPD settings.

Why can't the module be made to perform the same as its specification? Please check the specification of your motherboard to see if there is any limitation on memory capacity.  Different chipsets support different maximum capacities.

How do I plug the memory module into the memory slot of the motherboard? Be sure to turn the computer off before installing or removing modules.  It is straightforward to plug the memory module in  yourself.  Pay attention to the position of the memory slot (Mistake-Proof Plug). Orient the memory module at the correct position and direction, then gently push it straight down with your thumb.  Be sure to turn the computer off before installing or removing modules.

How do I clean dust or grime on the contact pins? Use an eraser to clean the pins of dust or grime.

SSD

The computer cannot recognize the SSD. Please refer to the possible reason and soultion  below:
1. If this SSD is as OS drive, please double confirm if you install this SSD properly and if this SSD is compatible with your computer. 2.If this SSD is as Data drive,  In Win XP/Vista/7/8/8.1/10 operating systems, go to Disk Management to confirm that the SSD is installed.

Why does the computer detect a bad sector on the SSD? Is it  damaged? Traditional hard drives detection tools are not suitable for checking SSDs. Because SSDs do not have physical disks, they cannot have bad sectors as with mechanical drives.

What is TRIM? TRIM is a command integrated into Windows 7 that helps the solid state drive controller know which data blocks on an SSD can safely be deleted. This is similar to garbage correction, and enables the SSD to maintain its performance for a longer period.

How can I enhance SSD performance if my operating system does not support TRIM? For operating systems that do not support TRIM command, Silicon Power SSDs utilize an intelligent garbage collection algorithm to help manage data and maintain peak performance.

What are the differences between SSD & HDD?  Solid State Drives (SSD) are storage devices like hard drives, but with much better performance, especially as regards random access speeds. But because of their higher price, they are often more suitable to be used as the drive from which the operating system is run. The slower speeds of HDDs mean they are likely to be used as data backup media, and for data archives.

What to do if the data transfer speed seems abnormally slow?  For the first installation, the system requirement for formatting is normal. But if you receive this message when the SSD is already formatted and contains data, then you should confirm that the SSD is properly installed. If this does not clarify the problem, contact the customer service staff directly for analysis and repair.

Do I need to install a driver to use an SSD? You don't need to install a driver if you are using an IDE SSD. However, if you are using a SATA SSD, it will depend on your system requirements. If a driver is required when you are installing an OS, please contact your computer system or motherboard manufacturers.

Why does my SSD require a password before booting up? BIOS passwords can be set to require the password for SSD or before booting up the computer.

What to do when there's an error appear in the middle of updating Firmware?  It is suggested to perform firmware updates on the Intel CPU platform (AHCI mode under BIOS) or send the SSD to our distributor if needed. There is a known issue with firmware updates on the AMD platform.

What to do when I can't copy software by Echo 3 system, and operation software keep asking for the serial number? Echo 3 System Cloning Software is only  for S60/S55 SSD Upgrade kit.  It can't be available for other SSDs which are not Upgrade Kit product.

Why is the storage capacity of my SSD shown on the computer less than the volume written on the package? 1.  In order to enhance the efficiency and extend the life time  of SSD,  Silicon Power will save partial memory capacity on the Controller IC's operations result in different ways. 2.  The discrepancy is resulted from the way flash memory and hard drive manufacturers calculate the megabyte of memory. Windows calculates a megabyte (or 1,000x1,000 bytes) as 1,000KBs, when in fact the correct calculation is 1,024KBs. So, for a 240GB storage device, Windows will calculate it as having a capacity of 223GB. ( the drive capacity x 0.93 = the approximate actual drive capacity)

Portable SSDs

How to transfer images or videos from an iPhone to an external storage? 1. Connect your external device to the iPhone   2. Open the [Photo] app and select images or videos you want to transfer     3. Tap [Share] button on the bottom left     4. Tap [Save to Files] in the dropdown menu     5. Navigate to the name of your external device and tap [Save] on the top right, and that’s it!  

USB 플래시 드라이브

What is USB 3.2 Gen 1? According to the USB Association, USB 3.1 has been renamed “USB 3.2 Gen 1”. The USB 3.2 Gen 1 specification encompasses the USB 3.1 Gen 1 and  USB 3.0 specification and retains a theoretical transfer rate of 5.0 Gbps, which is 10 times faster than USB 2.0. 
USB 3.2 Gen 1 (USB 3.1 Gen 1 & USB3.0) is backward compatible with USB 2.0 but the transfer rate will be limited by the USB 2.0 interface.

The USB can't be read or detected. In order to ensure stable power supply to the USB port, we recommend that you update to the latest Windows and BIOS version:  1. Try to solve the problem according to the following steps:
      1). Start in safe mode. (Boot press F8)
      2) Go to the Device Manager. (Control Panel → System → Hardware → Device Manager).
      3) Check whether there is a yellow question mark, if there is please remove it.
      4) open the universal serial bus (USB) controller.
      5) remove all USB devices inside. (Right click -> Uninstall)
      6) Reboot.  2. Use the USB port directly connected to the motherboard, avoid using USB hubs or USB cables.  3. Check if a USB device is connected in conflict, first remove other USB devices (such as card readers, printers, etc.) and then reconnect the flash drive.

Why does If the drive icon can still be recognized and you have other computers with Windows OS, we would still suggest you may try the following methods to restore the drive:
USB Flash Drive Recovery is an advanced recovery tool specifically developed for Silicon Power USB flash drive. If your flash drive is not working properly, in most cases it can be repaired instantly   https://www.silicon-power.com/web/kr/download-USBrecovery   *Please kindly be noted that this action will erase data.

Does the Flash Drive support boot-up function ? Flash drive use is as a "portable storage device," so it does not support boot-up function.

Why is the Flash Drives only recognized by some PCs but not by other devices? If the drive can work normally on some platforms, but not on yours, then the problem probably lies on your computer system. You may want to try the following steps to solve this problem:  (1) If you had previously installed any USB driver for other device, please remove it first. Start your computer in "safe mode" before removing all the unknown devices (Device Manager > Universal Serial Bus Controllers). Restart your computer in normal mode, and then reconnect the  drive.  (2) If the above steps cannot solve your problem, please upgrade the BIOS settings, and make sure that the USB setting is enabled. Please follow the procedures: enter BIOS > Load Optimized Defaults [Y] > Integrated Peripherals > USB Legacy support [Enable] > Save & Exit Setup [Y].
 (3) Reinstall the USB driver on your computer.
 (4) Update the BIOS for your motherboard.

How to fix the Flash Drive if a file or directory is corrupted or unreadable? 1. This may happen if you save files and remove the Flash Drive from your device before the operation is complete.
2. Please use the "Eject" option to safely remove the Flash Drive from your device.
3. We suggest that you  back up your files and then format the Flash Drive.  If this does not solve your problem, please contact the Silicon Power Service Center.

Why is the actual storage capacity of the product slightly less than the volume written on the product specification? 1.  In order to enhance the efficiency and extend the life time of the Flash Drive,  Silicon Power will save partial memory capacity for firmware, software applications, data storage and maintenance. 2.  The discrepancy is resulted from the way flash memory and hard drive manufacturers calculate the megabyte of memory. Windows calculates a megabyte (or 1,000x1,000 bytes) as 1,000KBs, when in fact the correct calculation is 1,024KBs. So, for a 4GB storage device, Windows will calculate it as having a capacity of 3.72GB. ( the drive capacity x 0.93 = the approximate actual drive capacity)

What is USB 3.1 Gen 1? According to the USB Association, USB 3.0 has been renamed “USB 3.1 Gen 1”. The USB 3.1 Gen 1 specification encompasses the USB 3.0 specification, and retains a theoretical transfer rate of 5.0 Gbps which is 10 times faster than USB 2.0. USB 3.1 Gen 1 (USB3.0) is also backward compatible with USB 2.0, only the transfer rate will be still limited by the USB 2.0 interface.

How to fix the "file path too long" error? 1. Check the folder path, and shorten some of the folder names in between
    thereby reducing the file path length. Or right click the drive, select "content",
    "Tool", "Check local disk", choose "Automatically fix file system errors". 2. If it is cluster error, we suggest that you  back up your files and then format the Flash Drive.  If this does not solve your problem, please contact the Silicon Power Service Center.

Flash Cards

Why can't the Memory Card be read by the device (e.g. digital camera,  mobile phone, card reader, laptop, tablet, PC)? 1. Please make sure your host device and Memory Card specification are compatible (see A1 above).
2. In order to ensure the Memory Card is formatted correctly we suggest you read the Memory Card, via a card reader, onto to a computer. Use the following (SD formatter: https://www.sdcard.org/cht/downloads/formatter_4) to format the card. After formatting, please put the card back into the device to make sure it is working.