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Warranty Statement

Silicon Power Computer & Communications Inc., warrants to the original end users that all its flash products are free from defects in material and workmanship under normal use during the warranty period. Subject to the conditions and limitations set forth below: Silicon Power will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Silicon Power without charge for parts and labor, and Silicon Power will either replace it with a new one or repair it to be functionally equivalent to a new one. Silicon Power may update the terms and conditions of this Warranty Service from time to time. Please refer to the latest version published on this website for your Silicon Power Product.

This limited warranty does not cover any damage to all products that result from:

Improper installation, accidents, or negligence.
Abuse, misuse, any unauthorized disassembly, repair, or modification.
Unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire, or acts of God. It also does not extend to any product.
Warranty or authenticity stickers have been altered, smeared, removed, damaged and lost.
Carrying an incorrect, damaged, or unclear product serial number.
Purchased from an unauthorized reseller or retailer.

Warranty Claim Requirements

Proof of the place and the date of purchase: online product registration.
Products must bear Silicon Power labels.
Undamaged outward appearance.
External Storage and SSD: Please send all accessories along with main product.

RMA Service

Basic Troubleshooting: Please check Software & Manual , Compatibility Search or FAQ.

Return to an authorized Silicon Power dealer or distributor from which you purchased the Silicon Power product. Please confirm the terms of your dealer's or distributors return policies prior to returning the product.
Returning directly to the Silicon Power service centre: Obtain a Return Merchandise Authorization (RMA) number through RMA request page, and follow the product return procedures.
Please confirm RMA returned products. If there is any problem about item and quantity, please contact Silicon Power Customer Service by e-mailing us at service@silicon-power.com within 3 days only or the issue will not be handled.

Other Statement

Silicon Power will inspect the product and in its sole discretion repair or replace it with a comparable one based on the warranty policy.
Due to the ongoing technology, in case of the discontinuity of any product, Silicon Power will be unable to repair the product, and therefore replace the product with a comparable one.
For more details, please check our warranty policy as below.

Duration of Warranty

Product Category

Warranty Policy

Duration of Warranty	USB Flash Drives	Remarks
5 years	USB Flash Drives (Excl. SP xDrive Z50、SP xDrive Z30)	Flash drives purchased from SP before December 31st, 2018 will still be covered by a limited product lifetime warranty. If you have any questions, please email us at UStech@silicon-power.com or Call us at (510) 490-1885 (Monday-Friday 10:00 AM-6:00 PM) for further assistance.
2 years	SP xDrive Z50、SP xDrive Z30

Duration of Warranty	External Storage	Remarks
3 years	Full range of mobile, external hard drives, external solid state drives, and Thunderbolt T11
12 months	Power adapters
3 months	USB cable
2 years	All External Enclosures

Duration of Warranty	Memory Cards	Remarks
5 years	SD/microSD Memory Cards (including our Superior Pro, Superior, Elite, and Class 10/6/4 series), full range of CF Cards	Memory cards purchased from SP before December 31st, 2018 will still be covered by a limited product lifetime warranty. The warranty conditions do not apply to the following usage scenarios or devices: A. Video conference call and security monitoring devices B. Car cam recording devices C. Digital Signage Player D. Continuous data recording devices E. Networking surveillance cameras F. Medical and military specific devices
2 years	microSD High Endurance/microSD Golden Superior Cards
1 years	microSD Golden/ microSD Golden Elite Series Cards

Duration of Warranty	Card Reader	Remarks
2 years	All card readers (except Boost SU20, Handy 3-in-1)
1.5 years	Boost SU20
1 year	Handy 33 in 1

Duration of Warranty	SSD	Remarks
5 years	SATA SSD S70, V70, S85, V85 & all PCIe SSD (except P32A80)	SP SSDs warranty is covered by limited warranty since the date of purchase or TBW which is exceeded TBW threshold via SP tool box, whichever occurs first. For more details, please check our warranty policy as below.
3 years	PCIe SSD P32A80, mSATA M10 & all SATA SSD (except S70、V70、S85、V85)	SP SSDs warranty is covered by limited warranty since the date of purchase or TBW which is exceeded TBW threshold via SP tool box, whichever occurs first. For more details, please check our warranty policy as below.

Duration of Warranty	Memory Module	Remarks
Limited Lifetime warranty	SP Memory Module

Duration of Warranty	Power Banks	Remarks
13 months	All Power Banks

Duration of Warranty	Accessory	Remarks
12 months	Blast Plug
12 months	Boost Link
12 months	Boost Charger、Car Charger
12 months	Wireless Charger

Duration of Warranty	Industrial Solution	Remarks
5 Years Warranty	SLC / pSLC based Flash products	(I) FIVE YEARS, BEGINNING ON THE DATE THE PRODUCT WAS PURCHASED IN ITS ORIGINAL SEALED PACKAGING; OR (II) THE PERIOD ENDING ON THE DATE WHEN THE SSD HAS EXCEEDED ITS TBW (TOTAL BYTES WRITTEN) THRESHOLD AS MAY BE INDICATED BY SILICON-POWER’S SSD TOOLBOX SOFTWARE. (FOR SPECIFIC INFORMATION ON THIS THRESHOLD, PLEASE REFER TO THE DATA SHEET FOR YOUR PARTICULAR SSD PRODUCT.)
3 Years Warranty	MLC & 3D NAND based Flash products	(I) THREE YEARS, BEGINNING ON THE DATE THE PRODUCT WAS PURCHASED IN ITS ORIGINAL SEALED PACKAGING; OR (II) THE PERIOD ENDING ON THE DATE WHEN THE SSD HAS EXCEEDED ITS TBW (TOTAL BYTES WRITTEN) THRESHOLD AS MAY BE INDICATED BY SILICON-POWER’S SSD TOOLBOX SOFTWARE. (FOR SPECIFIC INFORMATION ON THIS THRESHOLD, PLEASE REFER TO THE DATA SHEET FOR YOUR PARTICULAR SSD PRODUCT.)
Lifetime Limited Warranty	DRAM Module